Do you have questions about your purchases on Kavixa.com? Here are the answers to the most frequently asked questions. If you can't find what you're looking for, contact us at support@kavixa.com.

1. Who is Kavixa.com?

Kavixa.com is an online store operated by Evozone Eco Ltd, based in London, United Kingdom. We offer a variety of products through a dropshipping model, collaborating with global suppliers to provide quality and competitive prices.

2. What are the delivery times?

Orders are processed within 1 to 2 business days. Standard delivery takes 7 to 14 business days, depending on the destination. Delays may vary due to customs or carriers. If your order does not arrive within 20 days, contact us for a refund or a reshipment.

3. Is shipping free?

Yes, we offer free shipping on all orders. However, customs or import fees may apply depending on your country, which you are responsible for.

4. How can I return a product?

You can return an unused product within 30 days of receipt. Contact us at support@kavixa.com to obtain a return address. Return shipping costs are your responsibility unless the product is defective, damaged, or incorrect.

5. What payment methods are accepted?

We accept credit/debit card payments via Stripe. Your payment information is secure. Please note that your bank may charge conversion fees for international payments.

6. What should I do if I receive a damaged or incorrect product?

Contact us within 7 days at support@kavixa.com with photos/videos of the issue. We will offer a replacement or a full refund, including return shipping costs.

7. Can I cancel my order?

Yes, you can cancel within 24 hours of ordering by contacting us. If the order has not been shipped, we will process a full refund.

8. How can I track my order?

Once your order is shipped, you will receive an email or SMS with a tracking number. If you haven't received it, contact us.

9. Are my personal data secure?

Yes, we comply with GDPR and CCPA regulations. Please see our Privacy Policy for more details on how we collect and use your data.

10. Do you ship internationally?

Yes, we ship worldwide. Delivery times vary by destination. Contact us for specific information.

Contact us

For any other questions, our team is here for you:

Evozone Eco Ltd
First Floor Office 3 Hornton Place, London, W8 4LZ, United Kingdom
Email: support@kavixa.com
Hours: Monday-Friday, 9am-6pm

Last updated: 22/05/2025