Welcome to the contact page of Kavixa.com. We are here to answer all your questions regarding your purchases, deliveries, returns, or other inquiries. Contact us through the means below, and our team will respond to you as soon as possible.

Our contact information

You can reach us by:

• Email: support@kavixa.com
• Phone: +33 07 80 79 19 79
• Physical address:
  Evozone Eco Ltd
  First Floor Office 3 Hornton Place
  London, W8 4LZ, United Kingdom

Customer service hours

Our team is available to assist you:

• Monday to Friday: 9:00 AM - 6:00 PM (London time)
• Saturday and Sunday: Closed

We are committed to responding to your email inquiries within 24 to 48 business hours.

Contact form

Use our form to send us a message directly. Please include your order number for order-related inquiries. Once your message is sent, you will receive a confirmation on the screen and a confirmation email (check your spam if necessary).

Note: If the form does not work, email us directly at support@kavixa.com.

Frequently Asked Questions

Here are some answers to common questions to save time:

• What are the delivery times?
  Orders are delivered in 7 to 14 business days via our third-party suppliers (dropshipping). Check our Shipping Policy for more details.
• How to return a product?
  You can return a product within 30 days. Contact us to obtain a return address. See our Return Policy.
• What payment methods do you accept?
  We accept credit/debit cards via Stripe. Check our Payment Options page.
• What to do if my order does not arrive?
  If your order does not arrive within 20 days, contact us for a refund or a reshipment.

For more answers, visit our Frequently Asked Questions page.

About us

Kavixa.com is operated by Evozone Eco Ltd, a company based in London, offering quality products through a dropshipping model. Our store is hosted on Shopify Inc., ensuring a secure shopping experience.

Contact us

For any questions or assistance, feel free to contact us:

Evozone Eco Ltd
First Floor Office 3 Hornton Place
London, W8 4LZ, United Kingdom
Email: support@kavixa.com
Phone: +33 07 80 79 19 79
Hours: Monday-Friday, 9am-6pm

Last updated: 22/05/2025